Director of Customer Experience
Company: VirtualVocations
Location: Pasadena
Posted on: November 17, 2024
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Job Description:
A company is looking for a Director of Customer Experience to
oversee and optimize customer support operations.
Key Responsibilities
Lead the support team to deliver exceptional service for collectors
and sellers
Establish KPIs and develop short-term and long-term support
strategies
Collaborate with product and engineering teams to create scalable
solutions
Required Qualifications
15+ years of experience in Customer Experience
7+ years in a leadership role managing global teams
Bachelor's degree in business administration, management, or a
related field
Strong understanding of contact center operations and customer
service strategies
Proficiency in customer service software, preferably Zendesk
Keywords: VirtualVocations, Sugar Land , Director of Customer Experience, Executive , Pasadena, Texas
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