ANTI HUMAN TRAFFICKING LEAD SERVICE COORDINATOR

Company: BCFS Health and Human Services
Location: Texas City
Posted on: October 12, 2024

Job Description:

It's a great feeling to work for a company that does so much good for others around the world!

Academic Requirements: Bachelor's degree required from accredited program/institution in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study.

Work Experience: Required- Two years related experience and/or training, including progressive employment experience working with children and/or young adults with complex trauma histories, and supervisory experience.

Summary: The Service Coordinator Lead is responsible for ensuring 24/7 operability of an anti-trafficking program, including direct service, and directly supervising Service Coordinators, volunteers, and interns.

Critical Action Items & Measurable Deliverables:

1. Directly supervise a team of Service Coordinators
2. Accept and respond to all inbound contacts during assigned shift, including regular on-call overnight shift as assigned
3. Oversee Service Coordinator's case management duties, including but not limited to: service plans, distribution of survivor surveys, entry of CSE-IT's in Lighthouse, and Signify.
4. Oversee entry of case referrals in Salesforce system
5. Ensure program adherence to minimum standards and best practices protocols.
6. Hire, train, supervise and evaluate assigned staff, interns, and volunteers.
7. Meet all deadlines required by supervisor, as well as state and federal partners.
8. Meet all federal and state regulatory guidelines and standards applicable to this position.
9. Ensure all case referrals are entered in Salesforce system same day
10. Monitor survivor communication and ensure responsiveness of all inbound contacts
11. Provide reports of number of survivor surveys, CSE-Its entered in Lighthouse, and cases entered in Signify.
12. Ensure communication up and down the chain is immediate, including all safety concerns, required reporting, and crisis incident information.
13. Participate in scheduled meetings, in-service trainings, and team decisions.
14. Work evening, weekends and holidays as needed or requested by position supervisor.
15. Maintain BCFS Health and Human Services professional and ethical standards of conduct as outlines in the BCFS System employee handbook, as well as the Human Trafficking Interdiction Division's policies and procedures manual, including demonstrating respect for agency staff, children, and community members, and always complying with required dress code.

Requirements:

1. Maintain current licenses, certificates, and training as required for the position.
2. Pass a pre-employment drug screen and random drug screens throughout employment.
3. Participate in all required program trainings.
4. Provide proof of work eligibility status upon request.
5. Pass a pre-employment and biennial criminal background checks.
6. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics.
b. Communicate effectively in writing and verbally in English. Bilingual ability in Spanish is strongly preferred.
c. Work collaboratively with other staff members, service providers and professionals.
d. Work in a high intensity environment, always maintaining emotional control and professional composure.
e. Organize and prioritize responsibilities and duties efficiently.
f. Maintain advance computer literacy required to meet the responsibilities of the position.
g. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
h. Supportively, positively, and effectively supervise the program to reach top performance capacity and continued professional growth.
7. Possess a working knowledge of the Human Trafficking Interdiction Division's policies and procedures.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

BCFS Health and Human Services, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from BCFS Health and Human Services, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

Here at BCFS Health and Human Services, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!

BCFS Health and Human Services, is an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of BCFS Health and Human Services, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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Keywords: BCFS Health and Human Services, Sugar Land , ANTI HUMAN TRAFFICKING LEAD SERVICE COORDINATOR, Other , Texas City, Texas