General Manager (Bilingual)

Company: Community Choice Financial Family of Brands
Location: Houston
Posted on: February 1, 2025

Job Description:

OverviewGeneral Manager (Bilingual) Community Choice Financial Family of BrandAs a results-driven General Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership. Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation.Responsibilities

• Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance.
• Handle complex customer situations that arise with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position.Qualifications

• High School Diploma or equivalent required
• Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Must be at least 18 years of age (19 in Alabama)
• Background check required (subject to applicable law)
• Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.Preferred Qualifications and Skills
  • Associate degree or higher
  • Experience in check cashing, document verification, money order processing
  • Bilingual English/Spanish is a plus and may be required for certain locationsWhat We OfferOur Benefits Include:
    • A comprehensive new hire training program
    • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
    • Performance-based career advancement
    • Educational Reimbursement Program
    • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
    • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
    • Company-Sponsored Life and AD&D Insurance
    • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
    • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
    • Diverse Culture and Inclusive EnvironmentAbout UsTitleMax is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 900 locations spanning 14 states.
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Keywords: Community Choice Financial Family of Brands, Sugar Land , General Manager (Bilingual), Other , Houston, Texas