Regional Director of Operations

Company: Emler Swim School
Location: Houston
Posted on: February 2, 2025

Job Description:

Emler Swim School, rapidly growing and continually providing exceptional service for young families in communities, seeks a Regional Director of Houston. Responsible for overseeing the operations, performance, and growth of approximately ten swim school locations within a designated region. This role includes leading and developing multiple swim school General Managers, Managers, and Team Members implementing standard operating procedures, ensuring high-quality swim programs, engagement with families, and achieving results.Essential Functions & Key ResponsibilitiesOperational Oversight

• Oversee daily operations across multiple swim school locations, ensuring consistency and high standards.
• Implement standard operating procedures to ensure operational efficiency and consistency across locations.
• Ensure each location meets health, safety, and quality standards as well as family experience expectations.Team Leadership, Development, and People Practices
  • Hire, onboard, train, and mentor swim school managers, fostering a culture of collaboration, growth, and accountability.
  • Partner with the Talent Acquisition team to ensure all locations are staffed at appropriate levels.
  • Conduct regular performance reviews, provide ongoing coaching, and support professional development for management teams.
  • Lead monthly meetings and training sessions for swim school managers to reinforce best practices and share insights.
  • Collaborate with People Business Partner to ensure schools are compliant with local and state governance.Family Experience & Satisfaction
    • Ensure each swim school provides an exceptional experience for the families, promptly addressing issues and maintaining a high level of satisfaction.
    • Implement family feedback processes and continuously monitor Net Promoter Scores (NPS) or other satisfaction metrics to identify improvement areas.
    • Support managers in responding to family concerns, helping them maintain positive relationships with students and parents.
    • Ensure all swim schools follow the organization's swim program curriculum, maintaining consistent quality and safety standards.
    • Work with managers to assess program effectiveness and adapt offerings based on community needs and feedback.
    • Develop regional initiatives, like workshops or seasonal events, to engage local communities and enhance program visibility.
    • Collaborate with the marketing team to drive enrollment and awareness in each school location.
    • Implement regional strategies for lead generation, outreach, and promotions to boost enrollment and retention.
    • Monitor enrollment trends, identifying opportunities for new programs, seasonal promotions, or partnerships to grow the district.
    • Manage the regional budget, ensuring each swim school operates within financial goals.
    • Oversee financial performance metrics such as revenue, profitability, and family retention across locations.
    • Provide monthly reporting on each school's performance, identifying trends, challenges, and opportunities for improvement.Compliance & Safety
      • Ensure all swim schools adhere to health and safety regulations and organizational safety standards.
      • Conduct QC audits on facilities for safety compliance, proper equipment maintenance, and cleanliness.
      • Implement emergency response protocols and ensure all locations conduct regular safety drills.Qualification and Experience
        • 3 or more years of leadership/managerial experience.
        • Proven ability to engage, develop and retain successful leaders.Emler Swim School is an industry leader, and our team members are supported with great benefits. Benefits of this full-time position include:
          #J-18808-Ljbffr

Keywords: Emler Swim School, Sugar Land , Regional Director of Operations, Executive , Houston, Texas